Refund Policy Last updated: 14 November 2026

This policy covers TADA! merchant subscription payments made by bank transfer. It does not cover food, products or services purchased from a shop; contact that shop directly.

1. Try TADA! before paying

Each eligible new shop receives one free trial of 2 days. No payment is taken for the trial.

2. Our 14-day refund offer

You may request a full refund within 14 calendar days after any subscription payment, including manual monthly renewals.

3. Requests after 14 days

After this period, payments are generally non-refundable for change of mind or unused time. We will refund verified duplicate payments. If a material fault attributable to TADA! prevents us from providing the service, we will review the request fairly.

4. How to request a refund

Email TADA! support (see /contact), preferably from your account email. Include your shop name, payment request number, transfer date and amount. We aim to reply within one week.

We first verify that the original payment reached our account. Approved refunds are sent back to the originating bank account where possible, subject to banking requirements. Bank processing times vary and are outside our control.

5. What happens to the subscription

Renewal is manual: you stop future payments simply by not sending another transfer. Not renewing does not automatically refund an earlier payment. If a full refund is made, access for the refunded period ends; existing orders can still be finished.

6. Your rights

We do not charge refund fees. Nothing in this policy limits rights you have under applicable law.